Lawsuit: Online Tax Filing Service Mislead Customers, Hid Free Filing Option | NBC Nightly News

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Lawsuit: Online Tax Filing Service Mislead Customers, Hid Free Filing Option | NBC Nightly News

Lawsuit: Online Tax Filing Service Mislead Customers, Hid Free Filing Option | NBC Nightly News


OF HIDING SERVICES 100
MILLION AMERICANS ARE
ELIGIBLE FOR TO FILE MILLION AMERICANS ARE
ELIGIBLE FOR TO FILE
FOR FREE. ELIGIBLE FOR TO FILE
FOR FREE.
ANN THOMPSON HAS MORE FOR FREE.
ANN THOMPSON HAS MORE
IN THE PRICE YOU PAY. ANN THOMPSON HAS MORE
IN THE PRICE YOU PAY.
>>Reporter: THEY ARE IN THE PRICE YOU PAY.
>>Reporter: THEY ARE
POPULAR WAYS TO DO>>Reporter: THEY ARE
POPULAR WAYS TO DO
YOUR TAXES, ONLINE POPULAR WAYS TO DO
YOUR TAXES, ONLINE
FILING PROGRAMS BUT YOUR TAXES, ONLINE
FILING PROGRAMS BUT
WHAT SOME LABEL AS FILING PROGRAMS BUT
WHAT SOME LABEL AS
FREE IS WRONGLY WHAT SOME LABEL AS
FREE IS WRONGLY
COSTING LOWER INCOME FREE IS WRONGLY
COSTING LOWER INCOME
TAXPAYERS HUNDREDS OF COSTING LOWER INCOME TAXPAYERS HUNDREDS OF DOLLARS CLAIMS TWO TAXPAYERS HUNDREDS OF DOLLARS CLAIMS TWO LAWSUITS FILED TODAY DOLLARS CLAIMS TWO LAWSUITS FILED TODAY BY THE STATE OF LAWSUITS FILED TODAY BY THE STATE OF CALIFORNIA. BY THE STATE OF CALIFORNIA.>>WE ALLEGE THEY HAVE CALIFORNIA.>>WE ALLEGE THEY HAVE STEERED THESE LOW>>WE ALLEGE THEY HAVE STEERED THESE LOW INCOME TAXPAYERS INTO STEERED THESE LOW INCOME TAXPAYERS INTO SERVICES THEY SHOULD INCOME TAXPAYERS INTO SERVICES THEY SHOULD GET FOR FREE. SERVICES THEY SHOULD GET FOR FREE.>>Reporter: THATS GET FOR FREE.>>Reporter: THATS CALLED FREE FILE.>>Reporter: THATS CALLED FREE FILE. A JOINT EFFORT BY THE CALLED FREE FILE. A JOINT EFFORT BY THE IRA AND TAX PREPARERS A JOINT EFFORT BY THE IRA AND TAX PREPARERS TO OFFER FREE SERVICES IRA AND TAX PREPARERS TO OFFER FREE SERVICES FOR FILERS WITH TO OFFER FREE SERVICES FOR FILERS WITH ADJUSTED GROSS INCOME FOR FILERS WITH ADJUSTED GROSS INCOME UNDER $66,000. ADJUSTED GROSS INCOME UNDER $66,000. 100 MILLION PEOPLE ARE UNDER $66,000. 100 MILLION PEOPLE ARE ELIGIBLE BUT ONLY 2.6 100 MILLION PEOPLE ARE ELIGIBLE BUT ONLY 2.6 MILLION USED IT LAST ELIGIBLE BUT ONLY 2.6 MILLION USED IT LAST YEAR. MILLION USED IT LAST YEAR. AN INVESTIGATION YEAR. AN INVESTIGATION CLAIMS SOME TAX AN INVESTIGATION CLAIMS SOME TAX SERVICES INCLUDING CLAIMS SOME TAX SERVICES INCLUDING TURBO TAX PURPOSELY SERVICES INCLUDING TURBO TAX PURPOSELY HIDE FREE FILE FROM TURBO TAX PURPOSELY HIDE FREE FILE FROM USERS. HIDE FREE FILE FROM USERS. DID YOU FIND TURBO TAX USERS. DID YOU FIND TURBO TAX PURPOSELY HID A LINK DID YOU FIND TURBO TAX PURPOSELY HID A LINK TO FREE FILE? PURPOSELY HID A LINK TO FREE FILE?>>WE FOUND THAT TURBO TO FREE FILE?>>WE FOUND THAT TURBO TAX PUT CODE ON THE>>WE FOUND THAT TURBO TAX PUT CODE ON THE FREE FILE WEBSITE THAT TAX PUT CODE ON THE FREE FILE WEBSITE THAT MADE IT SO GOOGLE AND FREE FILE WEBSITE THAT MADE IT SO GOOGLE AND OTHER SEARCH ENGINES MADE IT SO GOOGLE AND OTHER SEARCH ENGINES WOULD NEVER SHOW THAT. OTHER SEARCH ENGINES WOULD NEVER SHOW THAT.>>Reporter: AFTER A WOULD NEVER SHOW THAT.>>Reporter: AFTER A STORY LAST MONTH,>>Reporter: AFTER A STORY LAST MONTH, ELLIOTT SAYS TURBO TAX STORY LAST MONTH, ELLIOTT SAYS TURBO TAX CHANGED THE CODE. ELLIOTT SAYS TURBO TAX CHANGED THE CODE. THE CALIFORNIA SUITS CHANGED THE CODE. THE CALIFORNIA SUITS LAWSUIT ANOTHER THE CALIFORNIA SUITS LAWSUIT ANOTHER TACTIC. LAWSUIT ANOTHER TACTIC.>>THESE WEBSITES TACTIC.>>THESE WEBSITES DONT CONTAIN ANY>>THESE WEBSITES DONT CONTAIN ANY DIRECT LINKS TO THEIR DONT CONTAIN ANY DIRECT LINKS TO THEIR TRULY FREE SERVICE. DIRECT LINKS TO THEIR TRULY FREE SERVICE.>>Reporter: INTUIL RET TRULY FREE SERVICE.>>Reporter: INTUIL RET RESPONDS THEY DONT>>Reporter: INTUIL RET RESPONDS THEY DONT SEE IT AS FLAT WONGRONG RESPONDS THEY DONT SEE IT AS FLAT WONGRONG AND HELPING IT SEE IT AS FLAT WONGRONG AND HELPING IT CONTINUE TO TO GROW. AND HELPING IT CONTINUE TO TO GROW. H AND R BLOCK OFFERS CONTINUE TO TO GROW. H AND R BLOCK OFFERS FREE FILE THAT GREW 8% H AND R BLOCK OFFERS FREE FILE THAT GREW 8% THIS TAX SEASON. FREE FILE THAT GREW 8% THIS TAX SEASON. TONIGHT THE IRS SAYS THIS TAX SEASON. TONIGHT THE IRS SAYS ITS INVESTIGATING TO TONIGHT THE IRS SAYS ITS INVESTIGATING TO MAKE SURE FREE REALLY

7 thoughts on Lawsuit: Online Tax Filing Service Mislead Customers, Hid Free Filing Option | NBC Nightly News

  1. I"ve been using HR Block for years for free…this year I couldn't get it for free. I saw lots of options to spend money, but never saw anything for free. I want my money back!

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