Apple REFUSED to Fix our iMac Pro

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Apple REFUSED to Fix our iMac Pro

Apple REFUSED to Fix our iMac Pro

That, was how Anthony got tasked with taking our iMac Pro to the Apple Store for repairs. Only one small problem. They refused to fix it. And we’re not even talking warranty service We understood we would have to pay. We WANTED to pay and they outright refused to fix it How the F$$$ Does that even work? Because that was back on January 30th, two months ago? And our machine is still not repaired This one gets interesting And you know what else is interesting? Mack Weldon. Mack Weldon makes great underwear, t-shirts, socks, wallets and more. They believe in simple shopping And if you use offer code TechTips you’ll get 20% off on their store [Intro Music Playing] Our story begins with Anthony’s first interaction with Apple support It was pretty pleasant all things considered, Apple representative Andrea was very sympathetic But for some reason, she couldn’t give us any guarantee that they could actually do anything That should have been a bright red flag But When Anthony and Tyler later returned from dropping off the Pro at the local Apple store They told me that, well, they smiled Told us, they’d order the parts, and get us back up and running in a jiffy Our iMac Pro review actually ended up coming together pretty well in spite of our limited ability to get additional b-roll footage So all we could do at this point was wait for our repair Then, a couple of days later, the Apple store sent a follow-up email letting us know that we could come pick up our computer and… Sorry, what?! Right? *Stunned* Have you- have you you have you responded to this yet? This is… This is COMPLETELY unacceptable We g- No. We’ve got t- This is through email? Get in touch with them some other way get Yvonne to yell at them to help them like… We still have like three or four videos to make with this thing t… yeah okay, just
– okay See what you can do What does this even mean? If they are unable to obtain the parts, they wouldn’t be able to repair the iMac Oh- gee- thanks Jesse, so What? At this point? What are our options? There’s just… No recourse, if we can’t get an Apple authorized service provider To obtain the parts and these are parts that Apple wouldn’t even send to their own store Are you guys following this so far? We thought there must have been some kind of misunderstanding Remember, we’re PAYING for the repair after all but the Apple Store confirmed that they were unable to fix it because HQ wouldn’t send them the parts they ordered, and that our only option was to come and get it back untouched and it actually gets even better from here because we asked well if Apple themselves can’t fix our computer who can and we got told that the only option Was to bring it to a third party. An Apple Authorized service provider so *Intense exhale* Since there’s no way for us to order new parts from Apple directly and fix it ourselves we reached out to one Hey any word back from your friend? Okay, so new update They can order the part, but for them to approve the sale They need someone with ”Apple Pro” certification and unfortunately That doesn’t exist yet *Sigh* And let me guess. Even if it did, if they ordered it, and just gave us the parts They’d lose their certification Yep! 🙂 So Louis Rossmann, you remember that guy right? He showed me the right way to fix BGA solder joints, so he- so he’s constantly Complaining about Apple pulling crap like this, but not being someone who repairs Apple’s products for a living I always kind of figured it was mostly ‘shop talk’ however *Chuckle* As someone who NOW has to repair an Apple product in order to flip it on Craigslist No, I don’t believe that anymore It’s absolutely real Like, I get it. What Apple’s done here, is to release a brand new platform That they are unwilling and/or unable to provide support for I mean yeah, w- we broke it we get that but I mean, imagine this in some other industry Imagine if you bought a brand new car And drove it into a lamppost as you were leaving the dealer Then both the dealer and your third-party insurer said that they couldn’t fix it because the parts and the repair manual don’t exist As far as we can tell right now They expect us to just roll over and accept that our work station is now Essentially just a collection of pretty rocks for some Indeterminate amount of time because they released a product without the training or support structure necessary to Actually Support it They’ve thrown their support staff under the bus They’ve thrown their authorized service providers under the bus and most damningly of all they’ve thrown the customer because I bought this thing under the bus Despite apples careful design Accidents do happen and if a former repair technician can screw up from time to time and trust me they do! the end-user will too *Inhale* So We’re turning to our community for bright ideas. We still want to repair this thing so we’re gonna have a forum thread linked below If maybe you know a guy who knows a guy who can get a board, PSU and display? Or if someone who works at Apple happens across this video and agrees that ”You know what? Yeah that is totally unacceptable” well We’d love to hear from them too for now we will just continue to Stew in impotent rage over the sheer stupidity of this whole, situation But only for a little while because it always lifts me up to tell you guys about Squarespace Squarespace is the place to go to build your own beautiful functional website. they’ve got gorgeous templates And they scale to look great on any design Squarespace offers 24/7 tech support via live chat and email it starts at just twelve bucks a month you get a free domain if you by Squarespace for the year and they’ve got tons of great features including Their cover pages feature which lets you set up a simple one-page online presence in minutes their logo designer the fact that every Squarespace page Includes an online store and the ability to publish from the Squarespace blog in Apple news format So don’t take our word for it try out squarespace You can get a 30-day free trial at the link below that and when you decide to sign up for Squarespace you can get 10% off again that offer code LTT So thanks for watching guys if this video sucked You know what to do But if it’s awesome Get subscribed hit that like button or check out the link to where to buy the stuff we featured in the video description Also linked down there is our merch store which has cool shirts like this one and our community forum, which you should totally join

100 thoughts on Apple REFUSED to Fix our iMac Pro

  1. Head over to the forum post at to let us know if you can help with our iMac Pro repair!

  2. They wont fix it even if you pay because they want you to buy a newer mac so ???? ………………you can review it on the show , NEVER buy apple its not bad or substandard equipment but its way to overpriced its for the "hey look at what i have got !!" brigade , people who have more money than sense

  3. WHY in the hell would you use apple crap…. its like buying a fake Ferrari with no interchangable parts to anything……

  4. You never said exactly what is wrong with it. Yore leaving out a lot if information on purpose. If you have a device that's in warranty you have rights but no…you'd rather be a whiny bit#@ and make money on videos trashing Apple.

  5. This is why Apple are fucking Con artists, They over charge on there products and then when trying to fix them they try get you to spend thousands of more dollars on a simple fix such as reinserting a pin but they would want to replace a logic board GPU and some other shit.

  6. funny little story with Mac, I let my friend barrow my mac book pro to DJ with it. he ended up spilling a drink on the keyboard and broke my mac. I took it to the store and they told me id have to pay to fix it cause it was liquid damage but he they cant guarantee that the HD would still work. So i dint have the money to repair the mac book. So i went home borrowed my mom's mac book and switched out the HD to make sure it worked and it DID! so next i cleaned up my broken mac of the liquid and put it back together. Took it to a different apple store and told them it didnt work and they repaired it for free.
    Was pretty happy about that win!.

  7. You took it apart, then broke it. Apple won't fix it since you took it apart (you quickly breezed over in the beginning of the video in the conversation with the apple tech). I agree they should just take your money and fix it, but this is on you.

  8. I'm not a Microsoft fanboy or anything. But this is why you shouldn't buy Apple. Because in the long run they will screw you.

  9. There must be a contract or something when you buy something at that price. Is a company, by law supposed to provide parts for repair or alternatively give you a new unit. I can't believe that Apple can sell things at those more expensive than anyone else prices and not have to provide parts for repair or allow 3rd party repairs and parts. I thought Apple was taking people to court for offering repairs. They can't have it both ways. Either they allow 3rd party or they don't. It can't only be when they feel like it because they have a parts problem. I never thought I would see any company become so greedy after becoming so wealthy. They are thanking us by screwing us. Hey customers, thanks for making us billionaires, but we will screw you as often as we can, not because it much matters to our wealth or success, but because we can. Apple is willing to risk it all to make a few extra bucks that does nit change anything for them as far as wealth goes. Why risk reputation and losing credibility to make a few extra bucks. It's absurd. What's wrong with owning the market and having a great reputation. What's wrong with making a guaranteed fortune every year by continuing with good products and customer service. They instead, they choose to save a few bucks by lowering the quality and destroying their service. Slowly they will die, and for what? For the same thing that is destroying our planet. Greed. The kind of sickening greed which is to make the living slightly richer than billionaires because who cares about our grandchildren or great grand children. We only care about ourselves and our children. Whoever comes later will have to deal with unbreathable air, but we don't care because we will be long gone. Being wealthy beyond belief is not enough for Apple. I mean what else is there for them to look forward to. Only making more profit than they make now is worthwhile. Customers? Who cares about them. They were stupid enough to not make sure that we would honour anything so why should we be honorable. Yes, it's a sick world we live in. Why? Because of the people who I habit it. We don't care about each other. We only care about ourselves and being richer and richer. The good life has nothing to do with honor or helping others. It's only about profit and power. People used to,get pleasure from helping others. That concept is long gone.

  10. Apple is SHIT 1ST Apple ifhone is SHIT to WHY 2 st NO Micro SD card SUPPORT Crappy Opperation system
    3st NO WARRinty I HATE APPLE so MUCH

  11. this is exactly why i hate even looking at apple products. one because theyve been caught forcing people to update there devices by disabling older ones, but there prices and customer services is worse than microsoft and mc donalds combined o.o

  12. Here is a pro tip:

    Avoid any kinds of Apple products and build a better PC for the same money… And install Apple´s OS on this PC

  13. Apple is a marketing company, not a technology company. They only care about "design" and not engineering. Don't buy into their marketing and get a real product instead.

  14. Apple is the Nazi Germany of the computer world, I can't wait until Tim Apple (zing!) eventually drives them out of business. FUCK DONGLES

  15. More then 20 years ago, a dvd renting business pissed off then now the CEO of netflix because he was late of giving back the dvd. So he created the streaming behemoth Netflix and destroyed dvd market.
    Somewhere some peoples( not 1) are cooking some shit to burn down Apple's business model aswell ,arrogent apple just don't know it yet.

  16. I hope Apple has improved their customer service since this video came out. Anyone here can reply and confirm? Or is Apple still Assholes

  17. Wow, any sales person in the world would've said yes. We can fix it, but it'll cost the exact amount of a new one. Fire that manager asap. Instead, you've lost a sale and made pee-wee Herman mad.

  18. Find the factory or vendor who makes the parts… there is parts obliviously, that's how they assembled it. My thoughts is that this thing is a lemon or a even a obsolete model, and they discontinued this line, therefore no parts. So why train staff on repair? They are selling off the warehouse stock, then roll out the next model with a different style screen that is  not backwards compatible. Could even be the vendor or factory for that screen went under and Apple can no longer get the parts. Either way Apple shot themselves in the foot, they should have torn a new one apart and repaired it to prevent bad publicity. Glad for this video, I am done with Apple.

  19. This is why I will NEVER EVER bought an Apple product. I Refuse to accept that some enterprise product device does not have any kind of maintenance.

  20. Helllo maties let's blow somthing up today ges wich whas first xdxd

  21. In Australia if u don’t make an appointment they say to u fuck you
    So want me and my friends do we buy something then say it’s faulty get our money back and still keep what we got our money for

  22. Take it to the Philippines, or China directly for parts and actual Apple assemblers. Not calling them technicians but technicqlly, they are uncertified Apple technicians

  23. How is possible that much hate Apple 🙂 Its not your favorit thats is normal BUT woow and AMD is second on first on your personal black list ?

  24. What to do if your spark plug damaged in your car:
    Regular car: Buy a new spark plug and replace it in 5 minutes
    Apple car: Buy a new car

  25. Same situation with my Oculus CV1 headset. I broke the proprietary HMD HDMI/USB3 cable. Tried to purchase a new one from the Oculus store, it is no longer for sale(still on the webpage. Just unavailable). After 19 correspondence with Oculus Support I find out that there is nothing that they will do for people in my situation (there are many!). Now my $400 hardware is garbage because Oculus won't provide access to a $20 cable!!! Way to care for your customers OCULUS!! 🙁
    Also, good luck Linus…..

  26. Customer: please help, my iPhone is dead and not turning on.

    Apple: Plug in charger after 5 minutes if that doesn’t work the. Throw it from Pisa Tower the. Buy new phone.
    Customer: wait what about my all data and photos that is important to me. Wait hello…. hello….. hel.. fml

  27. That's cheating… You can clearly see that spark is superimposed at 0:00.
    It doesn't move with the camera. So clearly not what happened.

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